Hello,
In this document I would like to show, the common issues regarding the Output of documents, and try to help you to solve the most common issues regarding the topic:
ER1: In the output history when you check the Error of the document, you can see the error: "Upload of Mime Type xxxxx/xxxxx is not permitted"
- Make sure that MIME Type for PDF is allowed in the Business Configuration Activity: Allowed MIME Types for Document Upload.
ER2:: Document is sent to the wrong Print Queue.
1) Check your Output Rules in Application and User Management -> Output Channel Selection - for the particular document that you want - e.g. Customer Invoice.
2) Check if you didn't change the Print Queue in "Edit Output Settings" option inside the document (it is located in "You can Also" - > "Edit Output Settings" inside the document).
3) Check in the Account master data (In Communication -> Collaboration) if is any additional configuration setup.
ER3: The output form is in a different language from what you expect e.g. it is in Spanish
- Make sure that the account has the field Language as "English".
ER4: Document sent to a wrong email address.
1) Make sure that the customer contact master data is correctly - many issues are due to wrong master data in the system.
2) Check in "Edit Output Settings" if the email is correct (users can change it manually)
3) If you are in a test system, the emails can be triggered to a specific email account, please check at : Business Configuration -> Overview -> Search for activity "E-mail and Fax Settings" -> Section Non-Productive System........" (Notice - this is to avoid test documents to be sent to your Suppliers/Customers)
Q1 - I want to change the output from 1 particular document from Printer to Email (or vice-versa)
- You can do it via "Edit Output Settings" in the particular document itself
IMPORTANT: Always make sure you have the Language and Country for all forms in the system (for the countries that your company works with) , this avoid many output errors, due to missing forms combination e.g. Country US and Language English. - This can been checked in: Application and User Management -> Form Template Maintenance
If you are not sure which language the preview is getting: You can create a general form in: Application and User Management -> Form Template Maintenance , with No Country and the desired language.
Best Regards,
Gustavo Muñoz