Hello,
This document will show some of the common issues regarding the SAP Excel Add-in, most of them are related to system configurations, and this document will help you to solve major of the missing configurations.
SAP Excel Add-in is supported under the following Windows version:
Windows XP 32 bit (Microsoft does not support XP anymore)
Window Vista 32 or 64 bit
Window 7 32 or 64 bit
Window 8/8.132 or 64 bit
Prerequisites:
- Microsoft Office 2007, Microsoft Office 2010 (32-Bit, or 64-Bit in FP4.0 is used) or Microsoft Office 2013
- Micrososft .Net Framework 4.0
- Microsoft Visual Studio 2010 Tools for Office Runtime
If you already have the application installed please check if you have the latest version of the application - and them compare with the version in Download Center in the system.
SAP Excel Add-in
Open Micrososft Excel -> SAP Excel Add-in Tab -> Help -> About
FAQ:
ER1 - "I've installed the Excel Add-in but my tab is missing"
Check the following:
- if you have installed the system requirements and have the system requirements
- Add-in was disabled incorrectly
- Open Excel
- Go to File
- Options
- Add-ins section
- in Manage select COM Add-ins
- Click in I
- Check if SAP Add-in for Microsoft Excel entry is enabled, if not check the box and press OK
- Restart Excel
- Trust center settings not configured correctly
Note: Only applies to Excel 2010
- In the application, click the Microsoft Office Button.
- Click the Excel Options button.
- In the categories pane, click Trust Center.
- Select Trust Center Settings
- Select Protected View
- Only enable Enable Protected View for Outlook attachments and Enable Data Execution Prevention mode
- Press OK and restart the application
Restart Excel and load the report from ByDesign again. The report will now display properly in Excel.
ER2 - "I've installed Excel Add-in and when I open a document from the system in Excel the following message is present: Starting SAP Business ByDesign report...make sure you have the SAP Business ByDesign add-in for Microsoft Excel installed"
- Check answer from response above.
"During installation I have the error an error below, like in the image"
- Re-install .Net Framework (do not use "repair") uninstall from Control Panel -> Programs and Features.
ER3 - "When importing data to the system you receive an "Error (500)......" Error message"
- This error most of the times is related to the content/data that was wrongly added in the Excel file, example: a wrong currency or ID - Please make sure that the data is correct in the Excel file before uploading.
ER4 - "I tried to log in the add-in, however, it keeps "thinking" forever, and does not log on, looks frozen"
- Please make sure that you did not added any URL or data in the "Proxy Setting" (or wrong data there, if you use Proxy in your company) leave it blank as below in case you don't have any proxy in your company"
