Implementation Phase | Description | Activity Name | Sub-Activity | Business Option/Area |
PREPARE | The Prepare phase contains all of the preliminary activities you need to carry out to get your company ready to use the solution productively. The activities in this phase are mainly related to project management and include reviewing the project plan, confirming that scoping has been completed, and transferring knowledge to administrators. You can also create your own activities manually and add them to the activity list. | Confirm Milestone: Design Accepted | Design Acceptance | Business Configuration:Design |
Define Administrators for Project Team | Create service agents | Built-in Services and Support: Business Configuration: Business Setup: Define Administrators for Project Team |
Lock Initial User |
Assign Contact to Contact Type |
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FINE TUNE | The Fine-Tune phase organizes all mandatory configuration activities that you need to complete in a logical sequence. It allows you to tailor the solution to your specific needs before going live by checking predefined settings and entering additional settings for your selected scope. You can also add optional configuration activities to the activity list. | Perform Organizational Structure Setup | Manual Setup Set up using Migration tool | Built-in Services and Support: Business Configuration: Business Setup: Perform Organizational Structure Setup |
Marketing Leads | Maintain Involved Parties | Marketing: Marketing Lead Management: Marketing Leads: Marketing Leads |
Maintain Sources |
Maintain Categories |
Assign Categories |
Maintain Qualifications |
Maintain Status |
Party Role Definition | Maintain/Create Party Roles | Sales: Account and Activity Management: Account Management: Party Role Definition |
Activities | Maintain Categories | Sales: Account and Activity Management: Activity Management: Activities |
Assign Categories |
Maintain Involved Parties for Appointments |
Maintain Involved Parties for Tasks |
Maintain Involved Parties for E-Mails |
Maintain Involved Parties for Phone Calls |
Sales Territory Hierarchy Level | Create Sales Territory Levels. | Sales: Account and Activity Management: Sales Territory Management: Sales Territory Hierarchy Level |
Sales Territory Management Root Setup | Root Set up | Sales: Account and Activity Management: Sales Territory Management: Sales Territory Management Root Setup |
Sales Leads | Maintain Involved Parties | Sales: New Business: Sales Lead Management: Sales Leads |
Maintain Sources |
Maintain Reasons |
Assign Reasons |
Maintain Categories |
Assign Categories |
Maintain Qualifications |
Lead Conversion Limit | Maintain no. of Opportunities a Lead can be converted to | Sales: New Business: Sales Lead Management: Lead Conversion Limit |
Opportunities | Maintain Involved Parties | Sales: New Business: Opportunities: Opportunities |
Maintain Sources |
Maintain Reasons |
Assign Reasons |
Maintain Categories |
Assign Categories |
Maintain Contact Roles |
Maintain Document Processing Types |
E-mail Integration with Service Request Management for Individual Customers | | |
Status for Tickets | Maintain status for tickets and Create additional status.
| Service: Customer Care: Service Request Management: Status for Tickets |
E-Mail and Fax Settings | E-Mail and Fax Settings | Communication and Information Exchange: Business Process Management: Process-Integrated Input and Output Management: E-Mail and Fax Settings |
Send Test E-Mail |
Activation of Mass E-Mail |
Google Documents Attachments | Client Registration For OAuth Web Services | Google Docs Integration |
JAM Collaboration Connection | Client Registration For OAuth Web Services | JAM Integration |
Microsoft Outlook Integration for CRM | Configuration: Microsoft Outlook® Integration | MS Outlook Integration |
Integration with SAVO | Selection of business objects for searching Documents on SAVO Web site. | Communication and Information Exchange: Integration with Third Party Solutions: Integration with SAVO’s Sales and Marketing Software: Integration with SAVO |
Number Ranges for Employees and Service Agents | Number Ranges for Employees and Service Agents | General Business Data: Employees and Service Agents: Number Ranges for Employees and Service Agents |
Number Ranges for Materials | Number Ranges for Materials | General Business Data: Products: Materials: Number Ranges for Materials |
Configure Price Strategy | Configure Pricing Procedure | General Business Data: Product and Service Pricing: Sales Price and Discount Lists: Configure Price Strategy |
Time Zone Maintenance | Maintain Time Zone | Built-in Services and Support: Business Environment: Units, Rates, and Cross-Application Data: Time Zone Maintenance |
Quantities and Units of Measure | Create and Maintain Trading Units | Built-in Services and Support: Business Environment: Units, Rates, and Cross-Application Data: Quantities and Units of Measure |
Create and Maintain Physical Units |
E-Mail Encryption and Signature Check | Specify for each e-mail scenario whether incoming e-mails are checked for trustworthy signatures. Note that encrypted incoming e-mails are decrypted automatically. | Built-in Services and Support: System Management: Security: E-Mail Encryption and Signature Check |
Specify for each e-mail scenario whether outgoing e-mails are encrypted and whether they are signed. |
Perform Data Extraction | Perform Data Extraction from Legacy System | Built-in Services and Support: Business Configuration: Business Setup: Perform Data Extraction |
Download migration templates |
Confirm Milestone: Solution Accepted | Solution Acceptance Confirmation | Solution Acceptance |
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INTEGRATE AND EXTEND | The Integrate and Extend phase allows you to transfer your configured solution to your company to start using it productively. You do this by integrating with third party applications that already operate in your company and move your basic, master, and transaction data from your legacy system(s) to your new solution. You also decide what form, report, and user interface extensions you require to meet your company's specific needs. | Template Maintenance | Maintain Master Templates | Communication and Information Exchange: Business Process Management: Process-Integrated Input and Output Management: Template Maintenance |
Maintain Form Templates |
Maintain Office Templates |
Communication Arrangements | View/Create/Edit Communication Arrangements between your company and customers/suppliers | Communication Arrangement |
Load Certificates and Activate Signing and Encryption for E-Mails | Incoming E-Mails - Upload CA certificate/Download Certificate | Email Settings/Configure S/MIME |
Outgoing E-Mails - Upload Key Pair for External Domain/SAP Passport CA |
Activate S/MIME |
Migration of Social Media User Profiles | | |
Bank Directories | Migrate bank directory using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Bank Directories |
Product Category Hierarchy | Migrate product category hierarchy using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Product Category Hierarchy |
Job Definitions | Manually enter job definitions | Built-in Services and Support: Business Configuration: Data Migration: Job Definitions |
Migrate job definitions using the migration tool |
Create Restore Point | Request SAP for creating a Restore Point | System Restore |
Migration of Account Hierarchies | Migrate customer hierarchies using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Account Hierarchies |
Migration of Customers for SAP Customer OnDemand | Migrate customers using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Customers for SAP Customer OnDemand |
Migration of Employee Data | Migrate employee data using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Employee Data |
Manually enter employees |
Migration of Service Agents | Migrate service agents using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Service Agents |
Migration of Materials for SAP Customer OnDemand | Migrate materials using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Materials for SAP Customer OnDemand |
Migration of Price Lists | Migrate price lists using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Price Lists |
Migration of Discount Lists | Migrate discount lists using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Discount Lists |
Migration of Freights | Migrate freights using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Freights |
Migration of Surcharges | Migrate surcharges using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Surcharges |
Migration of Registered Products | Migrate registered products using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Registered Products |
Migration of Target Groups | Migrate target groups using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Target Groups |
Migration of Campaigns | Migrate campaigns using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Campaigns |
Migration of Leads | Migrate sales leads using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Leads |
Migrate marketing leads using the migration tool |
Migration of Opportunities | Migrate opportunities using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Opportunities |
Migration of Appointment Activities | Migrate appointment activities using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Appointment Activities |
Migration of Task Activities | Migrate task activities using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Task Activities |
Migration of E-Mail Activities | Migrate e-mail activities using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of E-Mail Activities |
Migration of Phone Call Activities | Migrate phone call activities using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Phone Call Activities |
Migration of Service Requests | Migrate service requests using the migration tool | Built-in Services and Support: Business Configuration: Data Migration: Migration of Service Requests |
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TEST | The Test phase contains activities that allow you to define test scenarios and guides, verify that your core business processes are running as desired, and transfer knowledge to end users before your solution goes live. | Confirm Milestone: Go-Live Readiness Acceptance | Activate Administrator Account | Testing & Go-Live Readiness Confirmation |
Activate Business User Accounts |
Perform testing |
Confirm Go-Live Readiness Acceptance |
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GO-LIVE | The Go Live phase includes the final activities that you must complete to enable your solution to be used productively in your company. Typical activities include preparing and performing cutover, setting up internal support teams, and confirming that you are ready to go live. At the end of this phase, all mandatory and outstanding configuration issues are resolved, legacy data is migrated to the production system, knowledge transfer is complete, and the project is signed off and closed. | Assign Contact to Contact Type | Assign Contact To Contact Type | This information is used only by SAP for the purpose of delivering services. Note that new assignments require internal processing. It may take several hours for these changes to appear in your system. |
Confirm Go Live | Check Activity Status | After completing this activity, your solution will be live and ready for use. Be aware that you will no longer be able to change scoping and fine-tuning settings using this project. However, you can make further changes to your solution scope by creating change projects or making immediate changes to some settings in the Business Configuration work center. |
View Go Live Checklist |
Confirmation |
Close Project | Close Project | Close Project |
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