Hello,
This document will show some of the common issues regarding the SAP Outlook and Lotus Notes Add-in, most of them are related to system configurations, and this document will help you to solve major of the missing configurations.
SAP Outlook Add-in is supported under the following Windows version:
Windows XP 32 bit (Microsoft does not support XP anymore)
Window Vista 32 or 64 bit
Window 7 32 or 64 bit
Window 8/8.132 or 64 bit
Prerequisites for Outlook Add-in:
- Microsoft Office 2007, Microsoft Office 2010 (32-Bit, or 64-Bit in FP4.0 is used) or Microsoft Office 2013
- Micrososft .Net Framework 4.0
- Microsoft Visual Studio 2010 Tools for Office Runtime
The SAP Outlook Add-in is us used with SAP ByDesign and SAP Cloud for Customer.
SAP Add-In for IBM Lotus Notes®
Prerequisites for IBM Lotus Notes Add-in Add-in:
- Lotus Notes 9
- Lotus Notes 8.5.x
- Same OSes from Outlook Add-in
The SAP Lotus Notes Add-in is us used witth SAP Cloud for Customer.
BOTH ADD-INS ARE NOT SUPPORTED IN MAC
------------------- Common Errors Outlook Add-in ---------------------
ER1: You have the following error, when trying to log-in in the Add-in in Outlook
"The SAP CLoud for Customrt Add-In for Microsoft Outllok has not been set up yet. Please check the Business configuration setting"
- Make sure that you have scoped: "Integration with Local E-Mail Applications" in your system. (check below)
- Additionally check your Scoping if the necessary scoping elements are in scope.
1) Communication and Information Exchange -> Office and Desktop Integration -> Microsoft Office® Integration
Image may be NSFW.
Clik here to view.
2) Check Questions:
Communication and Information Exchange -> Office and Desktop Integration -> Integration with Local E-Mail Applications -> Check the "In Scope" if it is checked for question -> You can synchronize data between your SAP cloud solution and your users' local e-mail application (Microsoft Outlook® or IBM Lotus Notes®).
(Click in the image to see it with higher quality)
Image may be NSFW.
Clik here to view.
ER2: You synchronized an email with the system, and it did not synchronized the attachment.
- Make sure that the MIME Type for that attachment is also allowed by the system - check in Business Configuration -> Overview -> Search for activity " Allowed MIME Types for Document Upload "
ER3: In Outlook 2013, the side bar is missing.
- Go to Add-ins Tab in Outlook -> selection the option SAP Cloud for Customer.
- in case the Add-Ins tab is missing in Outlook and instead of this another tab named SAP Mobile Document appears, then click on the SAP Mobile Document tab. Then select the option SAP Cloud for Customer.
- Check if the Add-in is disabled in Outlook: Go to File -> Options -> Add-ins -> Check if in the "Disabled Applications Add-ins"
if the SAP Outlook is in that section : in "Manage" Select COM Add-ins and click in GO -> Enable the SAPBusinessByDesignOutlookAdd-in
ER4: "Update failed; change state ID ***** differs from change state ID **** in DB"
- This occurs due to the following:
1) You have an appointment 123, and synch it to Outlook
2) Now, you make a change in C4C
3) Before it get synched to Outlook, you open the appointment in Outlook and tries to sync it
4) The addin sync every 5 min or whenever you send / receive in Outlook
5) Therefore, if you make any changes on C4C, you have to wait for the sync and then make the changes in Outlook, to sync back to C4C
This prevents the user from overwriting the changes in C4C
------------------- Common Errors Lotus Notes Add-in ---------------------
ER1:ou have the following error, when trying to log-in in the Louts Notes Add-in
Image may be NSFW.
Clik here to view.
- Make sure that you have scoped: "Integration with Local E-Mail Applications" in your system.
ER2: You synchronized an email with the system, and it did not synchronized the attachment.
- Make sure that the MIME Type for that attachment is also allowed by the system - check in Business Configuration -> Overview -> Search for activity " Allowed MIME Types for Document Upload "
------------------- Additional Information ---------------------
You can also, make question here, I will try to answer all your doubts regarding the Outlook/Lotus Notes issues here in the comment section.
Information needed before raising an incident or doing your question.
Please let us know :
- Outlook/Lotus Notes version
- Version of the Add-in Installed
- Log Files from the Applications (usually under Help -> About -> Save Support Information) -> Not necessary if you make your question here, in the comment section.
Best Regards,
Gustavo Muñoz